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Overview

At Dadimaa Foods, we take immense pride in crafting authentic, high-quality traditional food products. Because our items are perishable packaged foods, we follow strict food safety guidelines to ensure hygiene and quality for all our customers.

Please read our policy below regarding cancellations, returns, and refunds.

Order Cancellation

Before Dispatch: You can cancel your order within 2 hours of placing it, or before it has been processed and dispatched for shipping. Please email us immediately at dadimaafoods@gmail.com with your order number to request a cancellation.

After Dispatch: Once an order has been shipped, it cannot be canceled or recalled.

Returns & Replacements

Due to the perishable nature of food products and hygiene safety standards, we do not accept returns or exchanges once a package has been delivered and opened, unless the item falls under one of the eligible conditions below.

Eligible Conditions for Replacement or Refund:

Damaged or Tampered Package: The outer packaging or inner seal was damaged or broken upon arrival.

Expired Product: You received a product that has crossed its expiry date.

Incorrect Item Delivered: The items delivered do not match your order confirmation..

How to Request a Refund or Replacement

If you receive a damaged, expired, or incorrect item, please notify us within 48 hours of delivery:

  1. Email us at dadimaafoods@gmail.com with the subject line “Return Request – [Your Order Number]”.
  2. Attach clear photos or a short video showing the unopened damaged package, incorrect product, or batch details.
  3. Include your purchase receipt or order invoice.

Our support team will inspect the details and respond within 24–48 business hours.

Refund Process

Approval: Once your claim is reviewed and approved, we will initiate a full or partial refund to your original payment method.

Timeline: Refunds typically take 5–7 business days to reflect in your bank account, credit card, or UPI wallet, depending on your financial provider.

Shipping Charges: If the error or damage was on our part, any applicable shipping fees for a replacement will be covered entirely by Dadimaa Foods.

Non-Refundable Items & Situations

Products ordered with an incorrect or incomplete shipping address provided by the customer.

Unsuccessful deliveries due to the recipient being unavailable after multiple courier attempts.

Minor taste or preference differences (as taste is subjective and traditional preparations vary).

Requests made after 48 hours of delivery confirmation.

Contact Us

If you have any questions or require assistance regarding your order, please contact our team:

Address: Dadimaa Foods, Moothala P.O., Pallickal, Trivandrum, Kerala, India – 695604

Email: dadimaafoods@gmail.com